Return and Refund Policy

Returns and Refunds

Customer satisfaction is important to us. If something isn’t right with your order, we’re happy to help with a return, exchange, or refund under the terms below.

Return Eligibility

Products may be returned within 7 days of delivery if:

Unused
Unwashed
Original tags attached
Original packaging intact

Non-Returnable Items

We do not accept returns on:

Used products
Products damaged due to misuse
Customized products
Products without tags
Sale or clearance items marked as final sale (if applicable)

How to Initiate a Return

To start a return, contact us at support@duovastudio.com or +91 7017774064 within 7 days of delivery, along with your order number and the reason for the return. Your request must be raised within this 7-day window, though the actual pickup or shipment may take place after day 7 while we coordinate with our courier partner.

Once your return is approved, we will arrange a reverse pickup from your address at no extra cost to you, regardless of the reason for return. If reverse pickup is unavailable in your location, you will be asked to ship the item back yourself to our return address at 133, Street Number 35, New Ashok Nagar, Delhi, 110096. In this case, keep your courier receipt, and we will reimburse your self-shipping cost along with your refund once the return is verified. You do not need to pay us upfront or separately, the reimbursement is simply added to your final refund amount.

Refund Process

Once the returned item passes quality inspection, refunds will be processed within 5 to 7 business days.

For prepaid orders, the refund will be credited to your original payment method.
For Cash on Delivery (COD) orders, the refund will be issued via bank transfer or UPI, and we will contact you to collect these details after your return is approved.

Exchange Policy

Eligible products may be exchanged for a different size or colour, subject to stock availability. If your preferred size or colour is unavailable, we will process a refund instead, following the same 5 to 7 business day timeline as above.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at support@duovastudio.com or +91 7017774064 with photos of the product and packaging. We will arrange a free replacement or full refund, including return shipping, at no cost to you.

Questions About Your Return

If you have any questions about the status of your return or refund, reach out to us anytime at support@duovastudio.com or +91 7017774064, and we’ll be glad to help.