How long does delivery take?
Most orders are delivered within 3–8 business days, depending on your location. Metro cities typically receive orders faster, while remote areas may require additional transit time.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on eligible PIN codes across India. Availability will be displayed during checkout.
How can I track my order?
Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp. You can also visit our Track Order page to check the latest status of your shipment.
How do I choose the correct size?
Every product page includes size information to help you choose the best fit. If you’re unsure, contact our support team before placing your order.
Do product colours look exactly the same in real life?
We make every effort to display product colours accurately. However, slight variations may occur due to screen settings, lighting conditions, and photography.
Can I exchange a product?
Yes, eligible products may be exchanged according to our Return & Refund Policy. Products must be unused, unwashed, and returned with original tags intact.
Can I cancel my order?
Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation requests may not be possible.
What payment methods do you accept?
We accept:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (where available)
Do you ship across India?
Yes, Duova Studio delivers to most serviceable locations across India through trusted logistics partners.
Are your products suitable for office wear?
Many of our kurtis, shirts, and tops are specifically selected to offer a balance between comfort and professional style, making them suitable for office wear and everyday use.
What should I do if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery and share clear photographs of the product and packaging. Our team will assist you with the resolution process.
How much are the shipping charges?
Shipping charges, if applicable, are displayed during checkout before payment is completed.
Is my payment information secure?
Yes. All online payments are processed through secure and trusted payment gateways. Duova Studio does not store your card information on its servers.
How can I contact customer support?
You can reach us through our Contact Us page or email us directly. Our support team will respond as quickly as possible.
What types of products does Duova Studio offer?
Duova Studio offers stylish and affordable fashion including:
Why should I shop from Duova Studio?
We focus on:
- Comfortable fabrics
- Trend-inspired designs
- Affordable pricing
- Quality checks
- Secure payments
- Reliable delivery
Will I receive order confirmation after purchase?
Yes. Once your order is successfully placed, you’ll receive an order confirmation email and/or message with your order details.
What if my order is delayed?
While most orders are delivered within the expected timeline, occasional delays may occur due to weather conditions, public holidays, or courier network disruptions. Our support team will assist if needed.