Who we are
We are Shradha & NIkshey, the founders of Duova Studio. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or purchase from our website.
Information We Collect
When you place an order or interact with our website, we may collect:
- Full Name
- Email Address
- Phone Number
- Shipping & Billing Address
- Payment Information (processed securely through trusted payment gateways)
- IP Address
- Device and Browser Information
How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Provide customer support
- Send order updates and shipping notifications
- Improve our website and shopping experience
- Prevent fraud and unauthorized transactions
- Send promotional offers (only if you choose to receive them)
Payment Security
We do not store your debit card, credit card, UPI PIN, or banking credentials. All online payments are processed through secure third-party payment gateways that comply with industry security standards.
Cookies
Our website uses cookies to:
- Remember your shopping cart
- Improve website performance
- Analyze visitor behavior
- Personalize your shopping experience
You can disable cookies through your browser settings.
Shipping Information
Your shipping information is shared only with our logistics partners to ensure successful order delivery.
Returns & Refunds
Information related to returns and refunds is handled according to our Return & Refund Policy available on our website.
Data Protection
We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.
Contact Us
For any privacy-related concerns, contact us at:
duovastudio@gmail.com